Information and resources for Consumers and Carers
We have collected a range of health literacy resources for consumers and carers. They are designed to support and build health literacy amongst individual consumers and carers in the ACT. You can search these resources below.
We've created several tipsheets and a directory on giving feedback and making complaints in health services in the ACT. These include where to make a complaint, how to write it and what you might expect in response. There are also tailored tipsheets for mental health services.
This Guide, developed by Dr Rachel Skoss at Notre Dame University, is for anyone supporting a person with intellectual disability or a person who needs support to understand and navigate the health system. It is a guide to health literacy which includes practical information and links to resources to build the person’s knowledge and skills in managing their own health and support them to navigate the health system.
An initiative of the Victorian Government. They provide health professionals and community members with reliable, accurate, and up to date health and wellbeing information in over 100 languages. The website provides a link to multilingual resources published by government departments, peak health bodies, hospitals, and community health and welfare organisations.
Northern NSW Health Literacy is a good source of information on health literacy and has a range of tools for consumers to help build their health literacy skills. Their PLAN handout is a helpful tool for patients to get the most from a health care appointment. It give suggestions for how to prepare, what information you might need, some questions to ask, and room to write down some of the answers.
A guide produced by The Centre for Research and Evidence Based Practice at Bond University gives some useful tips on identifying bogus health claims and assessing the value of health claims made in the media or online.
Healthy Horizons is a website for women from refugee and migrant backgrounds developed by Harmony Alliance and RANZCOG. It has easy, in-language, video and text information on a variety of issues. The topics include contraception, sexual health, mental health, skin health, breast cancer, rare diseases, and more. You can also read the site in Arabic or Simplified Chinese.
A free online tool to help you think about questions you might like to ask your doctor, and to prepare for any questions they may ask you when you go to an appointment. The tool was developed for Australian consumers by healthdirect Australia and the Australian Commission on Safety and Quality in Health Care.
Produced by the Royal Australian College of General Practitioners (RACGP), First do no harm: A guide to choosing wisely in general practice is a resource focused on reducing patient harms and avoiding low-value care. This online, ‘living’ resource will provide both general practitioners (GPs) and patients with information on:
overdiagnosed and overtreated conditions
interventions with insufficient evidence.
Importantly, First do no harm is designed to enable positive and constructive conversations between GPs and patients, providing information and tools to assist in shared decision making. First do no harm will help empower patients to make informed and balanced decisions about their health, including information they should consider asking their GP.
The NPS MedicineWise website has a range of helpful information on managing your medications. Good medicine management can help you to get the most benefit from your medicines and reduce your chances of mishaps that can cause side effects or harmful interactions. One of the tools they have developed is the MedicineWise app for smart phones. The MedicineWise app will help you keep track of your medicines and access important health info anytime and anywhere, especially in emergencies.