At some stage as a consumer of health care services in the ACT you might feel unhappy with the standard of care you receive.

You can find information about making a formal complaint or giving feedback on the HCCA website.

Canberra Health Services

Canberra Health Service has an online feedback form that we encourage people to use.

You can also contact the Consumer Feedback and Engagement Team by phone on (02) 5124 5932 or email [email protected] .

ACT Health Services Commissioner

The ACT Human Rights Commission handles complaints about health services in the ACT. It also deals with complaints relating to your health record.

Complaints related to health services are dealt with by the Health Services Commissioner, Karen Toohey. The Commissioner can deal with complaints about all health services provided in the ACT – public and private. This includes services provided at a hospital, general practice, or by any individual registered practitioners.

You can choose to make a complaint to the ACT Human Rights Commission via their online form or over the phone on 02 6205 2222.

If you have any questions about the complaint process or need help completing the form, you can talk to the intake team by phoning 6205 2222 or you can email your questions or concerns to [email protected].

Australian Health Practitioner Regulation Agency (AHPRA)

Not happy with the care you got from an individual health professional? You can also find information on making a complaint about an individual health professional by contacting the Australian Health Practitioner Regulation Agency (AHPRA).  Anyone can make a complaint or raise a concern about a registered health practitioner or student with AHPRA. If you’re concerned about the health, conduct or performance of a registered health practitioner or student, you can let AHPRA know via their website or by phoning 1300 419 495.

Making a complaint in New South Wales

If you would like to make a complaint or raise a concern about a registered health practitioner or student in NSW, contact:

• the NSW Health Professional Councils Authority via its website or by phoning 1300 197 177 or (02) 9879 2200. For TTY Service phone:  (02) 9219 0250.

• the NSW Health Care Complaints Commission via its website or you can phone: 1800 043 159 or (02) 9219 7444. For TTY Service phone: (02) 9219 7555