Health care in Canberra is usually very safe and high quality. But things can go wrong, even in the best health services. Your feedback, complaints, or compliments can help improve health care for everyone.
You have a right to make a complaint or give feedback. This can:
- Help fix the problem
- Stop it happening again
- Make health care better for everyone
When you make a complaint or give feedback:
- Your concerns must be addressed in a transparent, timely way
- It must not negatively affect the way you are treated
- You have a right to share your experience to improve the quality of health care
You have these rights wherever you get health care. They are part of the Australian Charter of Health Care Rights. Read more about your rights in health care in the ACT on the Health Care Rights page.
A guide to health complaints and feedback in the ACT
We have worked with consumers and service providers to develop some resources to help you:
- Decide if you want to give feedback or make a complaint,
- Find advice and support, and
- Work out what is the best action for your individual circumstances.
This Guide is made up of 6 factsheets and a directory. You can either download the complete Take Action! Guide to Health Complaints and Feedback in the ACT, or each of the tip sheets separately. This guide was updated in January 2024.
Disclaimer: These guides are provided for advice only. Using these guides does not guarantee a particular outcome for your complaint.
- Health complaints and feedback in Canberra
- How to make a complaint about a health professional
- Health complaints and feedback for carers, family and friends
- Tips for making a complaint
- What to expect in response to a complaint
- How to request access or a change to your medical record
The Directory lists contact details for:
- Organisations that can help you with a complaint or a problem in health care
- The complaints and feedback processes of most hospitals and larger health services in the Australian Capital Territory (ACT)
- what to do if you, or someone you care about, is getting sicker while they are in hospital.
Take Action! Mental health care complaints in the ACT
This Guide focuses on making complaints about mental health services and where you can get specific support for mental health complaints. You can download the complete guide or each factsheet separately:
- Is there a problem with your mental health care?
- How to make a complaint about a mental health professional in the ACT
- How to raise a concern about In-patient mental health care
- Information for carers, nominated persons, family and friends
- Advocacy – How to improve the mental health system in the ACT
- Mental Health Complaints Matter
Who can I contact to give feedback on a health service?