Health Literacy Training for Community Workers
Health Literacy Training for Community Workers
5 minutesPrint
5 minutes
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5 minutes
Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Basque
Belarusian
Bengali
Bosnian
Bulgarian
Catalan
Cebuano
Chichewa
Chinese (Simplified)
Chinese (Traditional)
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Filipino
Finnish
French
Frisian
Galician
Georgian
German
Greek
Gujarati
Haitian Creole
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Javanese
Kannada
Kazakh
Khmer
Korean
Kurdish (Kurmanji)
Kyrgyz
Lao
Latin
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Myanmar (Burmese)
Nepali
Norwegian
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Scottish Gaelic
Serbian
Sesotho
Shona
Sindhi
Sinhala
Slovak
Slovenian
Somali
Spanish
Sudanese
Swahili
Swedish
Tajik
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Yiddish
Yoruba
Zulu
The Health Care Consumers’ Association of the ACT (HCCA) offers training that provides community workers with knowledge, skills and strategies to support the health literacy of service users – so that service users can access health services, make decisions and manage health issues effectively. The workshops also:
- Increase community workers’ knowledge of how the health system works in the ACT, and
- Increase community workers’ own health literacy skills and confidence.
The training package, A community worker’s guide to health care in the ACT – skills to support service users, covers:
- An introduction to heath literacy: Key concepts and tools for frontline workers
- Values: Personal values and past experiences influence health care interactions. Reflect on your own values and your organisation’s values to become a more effective advocate for people facing health literacy challenges.
- Action: Practical skills and strategies for frontline workers, and an introduction to organisational health literacy.
- Access: Learn about how the health system works, important health services in the ACT and strategies workers can use to help people overcome barriers to services and get the care they need.
- Communication: Support better communication between health professionals and service users and help workers communicate well with service users about health matters.
- Safety: Understand risks in health care (emotional, physical and financial), know what makes a health service safe, and learn strategies to help someone stay when using health services. Includes informed consent and safety before during and after a hospital admission.
- Information: This session introduces ways to help someone find, understand and act on health information, find reliable health information, and tips for managing health information.
HCCA can deliver these workshops as short sessions of 20 to 30 minutes or longer sessions of around 1-1.5 hours. We can also tailor the program and combine sessions to meet your organisation’s needs.
Please contact us on 02 6230 7800 or [email protected] to discuss your requirements.
Last Updated on 3 December, 2020.